Right to cancel and return products

Cancelling your order

You can cancel your order, whatever the reason is, provided this hasn’t been already despatched. To cancel, click on the order number in your confirmation email and follow the instructions on the site.

You shall follow the below process for any issues with your order:

For any issues placing your order and general customer support, please contact us at info@everyonesaddictedto.com 

If you didn’t receive your Product in the expected delivery date, you can contact us via email at helloisitmeyourelookingfor@kid-a.co.uk. We will then check and update you on the dispatch and courier status of your order. We will inform you if we need to re-attempt the delivery and the options you have, in order to receive your Product. If we confirm that the Product was lost during the delivery due to our or our courier’s fault, we will reissue a new parcel for you and where the Product is no longer available, we will process your refund.

Processing Returns (after delivery)

You may request a refund of the Products delivered to you as follows and subject to the “conditions for all types of returns” below:

Change of Mind/Unwanted Item (up to 14 days of receipt):

If you wish to return your product for any reason other than a fault, you can request a return for a full refund via email at helloisitmeyourelookingfor@kid-a.co.uk within 14 days from receipt, if returned according to the “conditions for all types of returns” below.

Faulty Returns (up to 30 days of receipt):

If your product develops a fault within 30 days of receipt, you may request a full refund or a product exchange per the process below. If we confirm a fault and the fault is covered by the manufacturer’s warranty, we will either offer a refund or a like for like replacement. If we no-longer stock the same item that you ordered, we will offer a like for like replacement. This can be done via email to helloisitmeyourelookingfor@kid-a.co.uk

Fault Replacement (from 31 days up to 12 months of receipt):

If your product develops a fault from 31 days up to 12 months from receipt and the fault is covered by the Product’s manufacturer’s warranty, you may request a like for like replacement. This can be done via email to helloisitmeyourelookingfor@kid-a.co.uk

We (EATS.) will process your return and will notify you when we have received your request, and inform you about the following steps and any updates regarding your returns process by contacting the email address indicated in your web form.

Conditions for all types of returns:

Please make sure that the accessory you are returning is in its original packaging, undamaged, and complete with all its original parts.

Any free or discounted promotional Products you receive must also be included.

Full instructions will be provided in our online return’s portal web form.

You will be instructed to either (i) print off a returns label for free Royal Mail postage with your nearest post office; or (ii) arrange for Royal Mail to collect from your home. Costs for return may apply.

Please make sure your item is well protected in packaging to prevent any damage in transit.

Please follow the instructions carefully – the cost of any missing or damaged items will be deducted from any refund you might be due. We’ll let you know if this is the case.

We may not accept the return of Products due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.

Our returns policy won’t affect any of your legal rights, which we can’t exclude. For more information on your rights, contact your local Trading Standards office or Citizens Advice Bureau.